Refund policy

Return Policy

At ZYNEZ, we strive to ensure every customer is satisfied with their purchase. Please read our Return Policy carefully before placing an order.

Eligibility for Returns

Returns are accepted only if you receive a defective, damaged, or incorrect item.

To be eligible for a return:

* The request must be made within 48 hours of receiving your order.
* The item must be unused, unworn, unwashed, and in its original condition.
* All original tags, packaging, and accessories must be included.
* Clear photos or videos of the issue may be required for verification.

Non-Returnable Items

We do not accept returns for:

* Change of mind.
* Incorrect size or color selected by the customer.
* Items that have been worn, washed, altered, or damaged after delivery.
* Products returned without their original tags or packaging.
* Return requests made after the specified return period.

Return Process

To request a return, please contact our support team with your order number and details of the issue.

Email: zynez.pk@gmail.com
WhatsApp: +92 339 5481699

Once your request is reviewed and approved, we will provide instructions for returning the item.

Inspection

After receiving the returned item, our team will inspect it. If the return is approved, we will arrange a replacement or exchange in accordance with our Exchange Policy.

Important Notice

ZYNEZ reserves the right to refuse any return that does not meet the conditions outlined in this policy